In an effort to reduce spam for our customers, we have a set of filters in place that allows us to constantly
update our anti-spam system with new rules. In addition to this filtering system we are also using
Blacklists. Below is a brief explanation of the types of filters and blacklists we use. If you have
had a message bounced and you don't think it was correct or one of your customers is complaining of being bounced, first
read the error message that is likely found in the email that was bounce. This message probably will direct you to the
site of the vendor that hosts the blacklist we are using. There you will see information supporting why
the email was bounced. If there is still a problem, email us or call. We will be glad to help identify the problem
and will likely be willing to help get the problem fixed.
If you feel that legitimate email is being bounced please let us know. We can either whitelist your email
address/domain and or IP address ranges, or remove the rule and or rules if there are too many false
positives. If you or your service provider is in one of the blacklists we utilize you will need to
have them contact the blacklist operator to be removed. We make every effort to reject only spam, however
there are times where legitimate mail will be bounced. It is the trade off in the ongoing war against spam.